People Skills - Managing the Performance of a Customer Service Team

Venue: Broomfield Hall
Hours: 7.00
Cost (£): 350.00

Course Overview

How can you transform and enhance the performance of your customer
service team? This course will give you fresh ideas, knowledge and skills
centred on performance improvement, motivation and managing behaviour.
It will not only enable you to galvanise your team but also help you develop
the behaviours required to be a successful manager yourself.

Course Content

• Managing performance
• Delegating
• Appraisals and reviews
• Core values and motivation
• Coaching skills
• Giving effective feedback
• Stress and performance
 
Benefits for the individual
 
• Improve how you manage the performance of your team
• Improve relationships in the workplace
• Build a better rapport with your team
 
Benefits for the organisation 
 
• Sharper focus on customer service performance
• More confident and competent managers
• Increased competitiveness for your business
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