People Skills - Organisational Strategies and Customer Service

Venue: Broomfield Hall
Hours: 7.00
Cost (£): 350.00

Course Overview

Placing an emphasis on the significance of internal customer service, this course will help delegates understand what is needed within their business to engage employees and ensure that they, in turn, can provide high-quality external customer service. It has a particular focus on factors such as leadership and alignment.

Course Content

• Organisational culture
• Vision, mission and values
• Alignment
• Organisational structure
• Effective leadership
• Employee loyalty
Benefits for the individual
• Recognise the importance of organisational culture
• Understand how to increase employee engagement
• Explore leadership styles and how to use them effectively
Benefits for the organisation 
• Become a more customer-focused business
• Make strategic changes to improve the customer experience
• Build better co-operation between departments


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