People Skills - Dynamic Customer Service

Venue: Broomfield Hall
Hours: 7.00
Cost (£): 350.00

Course Overview

Focusing on communication and relationship building, this course
will help you identify measures that can make a big difference to your interaction with customers and provide you with the knowledge and skills to deliver a gold standard level of service.

Course Content

• Understanding and exceeding customer expectations
• Providing exceptional customer service
• Building trust and rapport
• Listening and communication skills
• Relationship building
• Internal and external customer service
• Transactional analysis
 
Benefits for the individual
 
• Understand the other person’s point of view
• Recognise how effective communication builds better relationships
• Understand the power of active listening and responding skills
• Use positive language
• Manage relationships effectively
• Improve customer experiences
 
Benefits for the organisation
 
• Become recognised as a high-quality organisation that exceeds customers’ expectations
• Differentiate your organisation from competitors
• Build co-operation between departments
• Reduce customer complaint levels
• Create customer loyalty
 
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