Strategy - Developing a Quality Strategy

Venue: Broomfield Hall
Hours: 7.00
Cost (£): 350.00

Course Overview

Delivering products and services to customers is core business – so it is essential to ensure that what you deliver is high quality. Every organisation should have a quality strategy and systems in place which align with its core business strategy.
This course shows you how achieving a quality strategy starts at the very foundation of your business. It places an emphasis on creating robust quality processes and procedures.

Course Content

• Strategic quality management and strategic thinking
• Analysis of the current landscape
• Identifying goals and objectives
• Writing a strategy
• Measuring quality
• Approaches to control in quality
Benefits for the individual
• Align objectives
• Reach key goals
• Meet the needs of internal and external customers
• Identify and continually improve quality
• Fewer errors and defects
Benefits for the organisation 
• Evaluation of how the organisation currently works and where quality can be improved
• Clear and visible responsibility, accountability and process ownership, so that the person responsible for the quality of each process is known – and they are fully aware of that responsibility themselves
• Opportunities to identify and mitigate risk
• Improved processes with better quality outcomes
• A continuous improvement culture
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