Human Resources - HR Investigations and Interview Skills
This course develops the skills, knowledge and confidence to help HR teams deal with sensitive allegations and investigations in the workplace. It provides a detailed understanding of how to initiate and develop an investigation, and the rationalised decision-making to support your investigative strategy.
We cover investigative interview skills to help you obtain information through a structured approach to interviewing people, including the complainant and the person under investigation. These skills can also be applied to a range of other HR functions including recruitment.
• Types of investigations: discipline, grievance, attendance and safeguarding – an exploration and reinforcement of the key issues and policies affecting HR
• Investigations – what are they?
• Rationalised decision-making / ethical decision-making – an exploration of models to assist and support investigators in taking the appropriate action
• Scenarios and interview preparation briefing, with effective peer feedback
Delegates will be provided with an interview scenario to prepare for day 2.
• Leadership and taking responsibility
• Interview scenarios and group feedback
• Investigations from an employment law viewpoint – examination of the role of a solicitor, stated cases and support
• Case reviews – best practice and learning
• Q and A session
Benefits for the individual
• Improved and ethical decision-making
• Confidence in dealing with investigations
Benefits for the organisation
• Improved investigations
• Greater staff confidence in the decision-making process
• Compliance with policy and statutory legislation by all staff involved in investigations
• Reduction in the number of failed tribunals and investigations
• Improved retention and recruitment of staff
• Enhanced status as an employer of choice