Leadership and Management - Handling Difficult People and Situations
This one-day event is for all those who need to be able to communicate effectively and deal with challenging situations. This is a hands-on workshop that teaches managers how to approach “difficult” people in a professional and confident manner. We will cover tools to help when the communication becomes tough and tips to ensure a positive outcome. Participants will leave the day feeling more confident to broach the conversations that they have been avoiding.
Who should attend?
The workshop is suitable for those working in both public and private sectors and all senior managers, executives and directors who understand the benefits - both personally and professionally - of developing strategic leadership skills.
The course covers the following subjects:
Tools to manage self and negative emotions
How to build rapport
Using effective questions
Active listening skills
Tools to defuse a situation