People Skills - Dynamic Customer Service

Venue: Broomfield Hall
Hours: 7.00
Cost (£): 325.00

Course Overview

Focusing on communication and relationship building, this course will help you identify ways that can make a big difference to your interaction with customers and provide you with the knowledge and skills to deliver a gold standard level of service.

 

Course Content

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    • Understanding and exceeding customer expectations
    • Providing exceptional customer service
    • Building trust and rapport
    • Listening and communication skills
    • Relationship building
    • Internal and external customer service
    • Transactional analysis

     

    Benefits for the individual

    • Understand the other person’s point of view
    • Recognise how effective communication builds better relationships
    • Understand the power of active listening and responding skills
    • Use positive language
    • Manage relationships effectively
    • Improve customer experiences

     

    Benefits for the organisation

    • Become recognised as a high-quality organisation that exceeds customers’ expectations
    • Differentiate your organisation from competitors
    • Build co-operation between departments
    • Reduce customer complaint levels
    • Create customer loyalty
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