People Skills - Dynamic Customer Service

Venue: Broomfield Hall
Hours: 7.00
Cost (£): 275.00

Course Overview

Improve customer service within your organisation with our dynamic one-day course. 

This highly practical course focuses on key competencies to enable delegates to improve their customer service and exceed customer expectations.

It is designed specifically for delegates who come into direct contact with either internal or external customers.


Course Content

Introduction – what is dynamic customer service?

  • Meeting colleagues
  • What are the issues faced by participants?
  • Review: The Guardians of Customer Service

Recognise how effective communication builds better relationships

  • Why do customers become difficult/demanding?
  • Understanding the other person’s point of view
  • Making a customer feel important

Understand the power of active listening and responding skills

  • Listening skills
  • Gathering information
  • Using positive language
  • Saying ‘NO’ in a positive way

Effectively manage relationships and deal with difficult customers

  • Internal customer service
  • Handling difficult conversations

Develop your own ‘superhero’

  • Create your own individual character
  • Present to group

Putting it all into practice

  • Putting together a personal action plan

Course Dates

Course Title Course Date
People Skills - Dynamic Customer Service 18/06/2018 BOOK Now


Broomfield Hall


Ilkeston DE7 6DN

Phone: (01332) 836638

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