Pattonair is a leading global Aerospace and Defence supply chain service provider – working with a wide range of customers across the world with over 40 years of experience in the industry. With its headquarter in Derby, the company employs around 1,000 people in the UK, USA, Singapore, France and Italy.
Having grown significantly over the past four years and invested heavily in the development of processes and procedures, Pattonair identified the need to develop leadership and management skills across the company.
Pattonair has a policy of promoting from within the company and recognised that a training programme was required to support senior managers whether they were recently in post or had been in that position for longer periods of time.
Although the company supports staff with practical training through apprenticeships and higher education support and whilst senior managers were promoted on the strength of their ability to do the job – there was widespread recognition that the softer skills of people management and team motivation often needed to be addressed.
The company also recognised that, in a competitive recruitment market, it was important to clearly demonstrate to applicants that Pattonair is a company that values and invests in its workforce.
Pattonair worked with us to develop the bespoke PILOT programme – focusing on the ‘softer skills’ linked to relationship building, such as communication, personality profiling, delegation and conflict resolution.
The objective was to support senior managers in their role and to give them the ability to better manage and disseminate skills across their teams to increase efficiency, raise standards and boost productivity.
The company therefore brought together 70 managers from across the company for a series of monthly training sessions over 12 months.
The programme is unique in a number of ways.
It is bespoke to the company with all theoretical training directly linked back to the company ethos and practice.
PILOT was developed in line with the company’s core values and behaviours which are at the heart of the company’s operations:
- Building with integrity, fairness and trust
- Challenge and innovate
- Always putting outstanding service first
- Making ambition work
PILOT was totally inclusive and open to all senior managers regardless of their previous qualifications and training with graduates working alongside vocationally-trained former shopfloor workers who had worked their way up into management roles.
Managers from across the business were divided into groups – enabling them to work with colleagues from different aspects of the business.
Training was classroom based our associates travelling to the USA and Singapore to deliver training there and then European managers travelling to Derby College for the majority of training.
The final sessions, focusing on Pattonair’s financial and achieving zero defects models, were held in- house.
The programme concludes with each team completing a community project which has so far included refurbishment work at a homeless charity’s premises, maintenance projects at an animal sanctuary and dry stone walling in the Derbyshire Dales.
Due to the positive feedback received so far, Pattonair has already returned to us to launch Co-Pilot, which is aimed at section leaders and is planning Auto Pilot as a follow up with the management teams to embed further learning into the workforce development programme.
Pattonair will also be working with Derby College to allocate its employer apprenticeship levy on the expansion of its apprenticeship programme (for young apprentices and for existing staff). This will continue the shopfloor training programmes including warehousing and business improvement techniques and expand into new customer service and administration apprenticeships.
So you want to increase your personal impact within the workplace but unsure of where to start? There’s no quick fix, however developing new habits will help create firm foundations. Why not take a look at our five top tips to help you get started!
Believe in yourself
It’s important to be confident, if you don’t believe in yourself, why should anyone else? Remember to get your point across clearly and confidently, to ensure your message is clear and concise.
A simple tip to help you communicate more effectively is the ‘Rule of Three’. This powerful tool, used by the likes of Julius Caesar, Abraham Lincoln and Steve Jobs in their speeches, breaks your message into three clear points, which are easy for listeners to understand and recall.
Remember to set very clear goals. Goals become the centre of your focus, in which you can concentrate your efforts on.
Do you know yourself? Confident people tend to have a very good understanding of their self-awareness. 360 degree feedback sessions are a fantastic way to find out about how you impact on the people you work with. 360 degree feedback is a process in which employees receive confidential, anonymous feedback from the people who work around them.
Do you have the ability to say ‘No’? If not, you may need to improve on your assertiveness skills. Greater workplace impact requires you to be assertive. Ensure you know the difference between assertive, aggressive, passive and passive aggressive behaviours.
Assertive people have no problem stating what they want and stating it very clearly. Being assertive enables you to provide good feedback to colleagues.
Influencing and persuading
The ability to influence people is a vital skill. It allows you to help people to do better and encourages them to see things from your point of view.
Make sure you demonstrate interest in others. In order to make a good impression, you need to show an active interest in the person you're talking to. Listen to what they are saying and just remember a good listener learns a lot from people.
Address people by name. People are more likely to respond when they hear their name as the use of their name makes a message more personal to them.
Industries are foreverchanging, so it’s a good idea to keep learning. Stay up-to-date with the latest changes and trends, and don’t be shy to let people know you’re doing your research too.
It also pays to learn new things, develop new skills, and to expand your knowledge.
You are your own brand. After all, you have certain values, things that you care about and the way that you work. Your personal brand is how you appear to the world so make it count.
For more helpful tips, please follow @RHThinking!
From 13th January 2017, Roundhouse Thinking’s training will no longer take place at The Johnson Building, Locomotive Way, Derby, Derbyshire, DE24 8ZS.
Instead, all management, compliance and IT training will take place at the Broomfield Hall estate, The Old Hall, Morley, Ilkeston, DE7 6DN.
The relocation comes as a result of Roundhouse Thinking’s phenomenal growth over the past two years, which has seen us deliver training to over 600 organisations.
Farming has been a major feature of the Broomfield Hall estate since the early-20th century, with the creation first of the Derby Farm Institute and then later the renowned agricultural college, founded in 1947.
The Broomfield Hall estate is the perfect venue for training, boasting ample parking, large training rooms and a spacious area to enjoy lunch.
There are a whole host of commercial businesses on Broomfield Hall estate, including a Dog Grooming service, providing a professional service, that strives towards providing learners with the skills required to go out into the grooming industry.
Celebrating its 10th anniversary, the equestrian centre has experienced considerable growth, now offering full-time part-time horse care and core management, as well as holding competitions and elite training from industry professionals.
Home to the Broomfield campus is also Little Explorers Forest School, a unique 54-place nursery, who have recently been awarded an ‘Outstanding’ accreditation from Ofsted.
Getting to Broomfield is easy - It’s just a ten minute drive from Derby’s City Centre, or a 15 minute bus journey on the H1 or Y1 service. Both buses to Derby City Centre/Broomfield run every 15 minutes throughout the day on Monday to Saturday and every 30 minutes on Sundays.
To follow our journey, follow us on Twitter @RTHhinking or search 'Roundhouse Thinking' on LinkedIn.