Whether you’re an office manager or a project leader, all good leaders require several skills to positively interact with and manage others. With that in mind, below are the 10 workshops and accredited courses we recommend to upskill any Senior Manager or Leader.
Human Resources Toolkit for Managers
All leaders have HR-related responsibilities when managing others. It is important to become aware of what is expected of you, to ensure you remain compliant with the law and to treat your staff appropriately. Learn practical tools to help managers feel more confident in dealing with HR matters.
As a senior member, you may already work long hours and have come to terms with what “work-balance” means to you, however, this may be different from your team’s idea. Understand how to get the best out of your team without exceeding their limits.
Finance for Non-Finance Directors
No matter what level of seniority you are, having knowledge of the company’s finances is essential, to drive results in your department. Understanding finance allows you to interact productively with colleagues in the finance department, exerting a greater influence on decision making.
Emotional Intelligence
As an individual with authority and responsibilities, mastering your emotions is essential in challenging situations. Leaders should have the ability to recognise and understand the emotions of others to build stronger working relationships and know how and when to inspire, motivate, delegate and support teams.
Effective Communication
Having effective communication skills is vital for any individual - even more so for new managers who have been internally promoted and will have to learn how to adjust their communication style to fit their new role and responsibilities.
Performance Management
As a manager, it is your duty to manage and motivate people in order to achieve their best. Being an effective manager you should understand how to manage behaviour, productivity and expectations, and give constructive feedback, in order to get the best out of your people.
Hold yourself accountable for learning, growing and improving, and encourage and appreciate this behaviour among your team members.
Motivation & Delegation
Within any organisation, members of the team need to feel valued in order to perform efficiently. Both motivating and delegating through differing communication styles and techniques helps engage your team’s eagerness in order to successfully achieve targets and objectives.
Influencing & Persuading
Managers are regularly required to influence others in their roles. For example, asking a team member to stay late. Developing a range of communication skills will allow you to effectively influence and persuade your colleagues and help you produces the outcomes you need.
Inspirational Leadership
The ability to inspire people to reach great heights of performance and success is a skill that leaders need. To experience inspiration, people need to feel included and heard. Learn how to lead, organise and motivate a team in order to achieve outstanding performance and results.
Coaching & Mentoring
Mentoring individuals within your team will allow managers to pass on vital skills required to succeed within the organisation. Develop your team and help them unlock their potential. Learn how to build rapport, actively listen and effectively communicate with your mentee.
If you’re looking for a formal qualification to advance and refine your management skills, why not try the ILM Level 5 Award in Leadership & Management. The Level 5 qualification focuses on delivering technical knowledge, strategic insight and practical expertise.